SGOptima Advisors are dedicated to protecting the confidentiality and privacy of information entrusted to it. As part of this fundamental obligation, SGOptima Advisors are committed to the appropriate protection and use of personal information, personal data or personally identifiable information (“Personal Information”) which have been collected online.

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Generally, our intent is to collect only the Personal Information that is provided voluntarily by online visitors, so that we can offer information and/or services to those individuals. Please review this Privacy Policy to learn more about how we collect, use, share and protect the Personal Information that we have obtained.
 

What Information We Collect

 

We collect the following Personal Information from you, so that we could provide our services to you:

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1. Personal details and other information required by government agency (e.g. full name, telephone number, residential address, email address, NRIC, passport or other identification number (where permitted by law);

2. Photo or video of yourself and your identification document;

3. Other electronic data or technical information relating to you through your usage of our website (e.g. browser name, type of computer, location data, IP address, activity logs, cookies, device carrier, operating system, etc.); and

4. Any other information relating to you which you have provided us in any forms you may have submitted to us, or in other forms of interaction with you.

 

You may, however, visit our website anonymously. We will collect your Personal Information only if you voluntarily submit such information to us. You may choose not to provide us with the requested Personal Information, but failure to do so may inhibit our ability to provide services to you.

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How We Collect Your Personal Information

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We generally collect your Personal Information through the following methods and/or channels:

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1. When you visit our website, contact us via our website or interact with us via face-to-face meetings, emails, letters, telephone conversations and social media platforms;

2. When you enter into any agreement, provide other documentation or information in respect of your interactions with us;

3. When you engage us to render professional services to you;

4. When you submit forms, requests or feedback to us; and

5. When you submit your Personal Information to us for any other reasons.

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If you provide us with any Personal Information relating to a third party, by submitting such information to us, you represent to us that you have obtained their consent to provide us with their Personal Information for the necessary purposes.

 

How We Use Your Personal Information

 

We use the Personal Information that we collected about you for the following purposes:

 

1. Providing our professional services to you;

2. Complying with any applicable laws, regulations or professional standards issued by any legal or regulatory bodies in Singapore;

3. Responding to, processing and handling your queries, feedback and suggestions;

4. Verifying your identity, processing payment as well as managing our administrative and business operations; and

5. All other purposes related to our business.

 

In certain cases, we will ask for your specific permission to process some of your Personal Information, and we will only process such Personal Information upon your prior consent.

 

Disclosure

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The Personal Information that we collect from you is only disclosed to the following entities, for the intended purposes, where required to do so by law or in the good faith belief that such disclosure is reasonably necessary:

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1. Anyone to whom disclosure is necessary to provide our services to you or in the management, operation and administration of our business in which we operate and who are similarly bound to hold your data in confidence;

2. Our professional advisors (e.g. consultants, accountants, auditors and lawyers);

3. Relevant government ministries, regulators, statutory boards, authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority;

4. Anyone to whom we transfer or may transfer our rights and duties;

5. Other retailers, business partners, credit information companies, bureaus for the purpose of credit evaluation and debt recovery or collection; and

6. Any other relevant party to whom you authorise us to disclose your Personal Information.

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Accuracy

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We rely on you and assume that you have ensured that all Personal Information submitted to us is accurate, complete and up to date. You shall update us in a timely manner of all changes to the Personal Information provided to us.

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We will not be responsible for relying on inaccurate or incomplete Personal Information arising from your failure in updating us of any changes to your Personal Information that was initially provided to us. You agree to keep us fully indemnified from and against any and all damages, losses, costs, legal fees, penalties, and proceedings arising out of or in connection with your (or those of your officers, employees, advisors, agents and representatives) acts or omission, fault or negligence in performing these obligations or which results in us breaching relevant laws.

 

Security

 

We have implemented generally accepted standards of technology and operational security to protect and safeguard your Personal Information from loss, modification, collection, unauthorised access, misuse, copying, alteration, disclosure and/or destruction. While we take reasonable efforts to maintain the confidentiality and security of your Personal Information, however, we cannot fully guarantee that any Personal Information that is transmitted or stored electronically is completely secure.

 

Access to your Personal Information is on a strictly need-to-know basis. Those individuals who have access to your Personal Information are required to maintain the confidentiality of such Personal Information.

 

Retention

 

We will not retain any of your Personal Information under our care and/or control where it is no longer necessary for any business or legal purposes.

 

We will ensure that your Personal Information, both in physical documents and electronic data stored in our databases, which no longer has any business or legal use be destroyed or disposed in a secure manner.

 

Websites

 

1. Cookies - Our website uses cookies. By continuing to use our website, you are agreeing to the use of cookies on our website. You may choose to block or deactivate cookies by resetting your browser. However, please note that some portions of our website may not work properly if you choose to block or deactivate cookies.
    

2. Third Party Links - We may include third party links on our website for your convenience and information, and those linked sites may not operate under this Privacy Policy. Therefore, we have no responsibility or liability for the content of those linked sites and encourage you to review the privacy policy of such linked sites before disclosing any Personal Information.
    

3. Geographical Location - We may collect and use the geographical location of your computer or mobile device. This location data is collected for the purpose of providing you with information regarding services which we believe may be of interest to you based on your geographic location, and to improve our location-based products and services.
    

4. Social Media Platforms - Our website may include functionality to enable sharing via third party social media applications. These social media applications will collect and use information regarding your use of our website. Any Personal Information that you provide via such social media applications will often be collected and used by other members of that social media application and such interactions are governed by the privacy policies of the companies that provide the application. We do not have control over, or responsibility for, those companies or their use of your information.

 

Changes to this Privacy Policy

 

SGOptima Advisors may change our Privacy Policy from time to time at our discretion and without notice. The updated Privacy Policy will take effect when they are uploaded on our website. Please review our Privacy Policy regularly when you access our website to ensure you are aware of any changes made.

 

Policy Questions and Enforcement

 

SGOptima Advisors are committed to protecting the online privacy of your Personal Information. If you have questions or comments about our administration of your Personal Information, please contact us at sgoptima.advisors@gmail.com. You may also use this email address to communicate any concerns you may have regarding compliance with our Privacy Policy.